Public Storage

Richie Mendoza

As a L&D Director, I help Fortune 50 companies find exceptional talent to bring unforgettable experiences to customers. I am seldomly inspired or impressed, and today, one of your team members exceeded all of my expectations in creating memorable experiences. Michael is the epitome of what I seek in exceptional human beings that create awe, joy, and life-long memories of Custumer service excellence. Specifically, this what what Michael did, and I look forward to Michael having the opportunity to share what makes him such an incredible team member. 1. A personalized welcome Immediately upon entry, Michael greeted me warmly, stating that he looks forward to assisting me. This approach already set the tone that I will be taken care of. 2. Empathy and Listening Michael took the time to give me a thorough walkthrough of the process. He asked specific questions to personalize the solution for me. He was enthusiasts and wanted to ensure I had everything I needed. He was never pushy, nor did he try to sign me up for the expensive counter price. He advised I go online as the prices would be better, and this shows he care about my needs more than profits. 3. Probing and Identifying the best solution Michael took the time to listen to every need, and to strategically select the best solution for the issue. He began by asking me about box sizes and estimated items so that he can show me the right storage space. Michael was patient and never made me feel that I was a burden, even though other customers were coming in and out of the location. 4. Probing Deeper Michael discovered that there were several options available, and asked what was my preference, What Michael did was suggest different solutions, all tailored to my needs. He really wanted to ensure it was the right choice for me which shows his dedication to his Custumer service excellence. 5. Genuine Care I can tell Michael enjoyed the work he did based on his demeanor, his smile, his patience and tone of voice. He never communicated negative body language. He took the time to get to know about me. He also identified the best option, and provided them to me so that I can feel ownership in the choice.We bonded over our love of 90s nostalgia and the Sony Playstation Michael’s presence really had a profound impact on my as I rarely see this level of excellence outside of certain industries. If there is anything I’ve learned in the 20 years of L&D, specifically in team member development, is that people like Michael do not exist in the world without being recognized. Being a genuine 5-Star employee takes a lot of effort, contribution, trust, motivation. We must ensure Michael continue to feel he is values so that he may return the favor by creating brand loyalty as he did today. I will drive our of my way just to go to this store, just to be helped by Michael. A returning custumer indeed, but an unforgettable experience lives in my mind and should forever. Thank you Michael, Thank you for your spirit and dedication to strangers who need to pack packages. Thank you for being selfless, and thank you for being…You.

Alex Hage

This place is the absolute best and has the best prices in the area. The staff are impeccable, organized and very clean especially Jackson. I have been a customer for many years and never had any issues. I highly recommended.

Vanessa Pritchard

Today we were assisted by Jackson at the facility. When it was brought to his attention that we were in need of a bigger space as he passed by us trying to maneuver our items into our unit, he offered to assist us with finding a different unit that was larger in space and comparable in price. He delivered on both fronts, was highly professional during the process, and then even did a little magic trick for our toddler to make her smile. Great customer service, and I highly recommend this business for all your storage needs.

Saad Yacoub

I came in the evening of November 1st 2022 bringing stuff to my storage and take out other items to find both elevators not working and I had to go up all the way to the 6th floor twice. Again this is the beginning of the month so it could be a moving day for some people I understand things happen but at least you should E-mail your customers immediately especially those who have units on the top floor and let them know that the elevators are not working so no one goes out of their way to find out until they get to the building that the elevators are not working.

Chris Austin

The storage itself is fine, but the quoted price will only last for less than a year. New 5x10 units are listed at $121/mo for online signup, $152 regular. When I signed up in 2018 it was $109 for the first three months, then it increased periodically, and I'm now paying $176 a month. Their business model is to have competitive rates listed, then increase existing customer costs above the cost for new customers. They know that other storage facilities will behave similarly and that the cost of moving your things will be higher than the cost of paying increased rates.