U-Haul Moving & Storage of Intown

Stanley Bahorek

Jenai at the front desk (at this 2515 5th St Washington DC Uhaul location) was super helpful and accommodating. She helped me get my reservation set up, walked me to the rental van, and was friendly throughout the process. Good customer service!

Steven Hayashi

I reserved a furniture dolly but when I picked up my truck the dolly was not available. The explanation was that someone rented it a half hour before me - first come, first served. That's bogus. I confirmed my reservation the day before... doesn't that count? Really messed up my move plans. I expect that a reservation is a guarantee. U-haul had my credit card info.

Alvaro DE DIEGO SACRISTAN

The rearview mirror cover on the passenger side was broken and fell every time we open and close the door. We left it inside the vehicle. When we returned the vehicle, the agent accused us of having broken it without even wanting to listen to us. He was quite aggressive. We asked to speak to the manager, waited for more than 30 min but she never came. They wrote an accident report and charged $150 for a rearview mirror that we haven´t broken. The customer service at this location is simply unacceptable.

Motaz Ghozlan

I was promised to be able to switch to a monthly rate on the first week over the phone. That never happened and had to return it in the middle of my need of use. I had to drive there twice and kept calling daily since I was promised to switch rates over the phone and all what I had to do was talk to costumer service and guess what? 5-7 hrs on hold over for costumer service. And when I had to return it they charged me daily rate. Including the mileage I drove extra twice to go and take care of their problem and make sure I’m on the clear. I feel being scammed. As a small business owner and still dealing with this mess. Owner promised to take care of it , owner was emailed. Seriously I spent my week trying take care of this, not focusing on my business. And owner was another person gave us an empty promise. Way more to the story but yea. Not a good business.

Christine Stapp

I rented a trailer from this location July 2022. My husband is retired USAF and I have utilized a lot of different U-HAUL locations across the country. This is a well organized location with a lot of rentals. I was able to rent a trailer the day before I needed it in the middle of summer which is amazing. I picked up the trailer here. The location has rentals, moving supplies, and storage units. It has a couple of buildings. The first building has the offices with supplies and rental check-in. There were 3 people working check-in, which made it move quickly. After checking in, you drive around to the next building following the “Rentals” signs. They had the rentals well organized and the people working there were in constant contact with the front office so they knew who was coming. They were friendly and professional and quickly found and connected my rental trailer. I utilized the U-HAUL app to rent the trailer and do the preliminary check in which made the process (at the location) go quickly. It also allows you to return the rental after hours using the app which can be handy. If you are renting something that you will have to tow for the first time, I do recommend going to a U-HAUL location close to you the week before renting, to ensure that your vehicle, hitch, and ball are all rated and capable of towing the item you rented. They can also make sure that you have the proper wiring and that it works. (Modifications at the last minute usually are not fun so taking care of this early is a good thing) Good luck - moving is an adventure but it can also be stressful… You will survive this moment